Refund, Hold and Cancellation Policy

We do not accept refunds of the Service Plan Fee for change of mind or other circumstances.

At your request with no less than 7 days’ written notice, we may put your Service Plan on hold for a maximum of a single continuous 4-week period in any 12-week period where we provide the Services to you (Hold). During the Hold, we will not provide the Services to you, and you will not be required to pay us the Service Plan Fee. Where the Hold occurs during the Minimum Term, the Minimum Term will be extended by the duration of the period of the Hold.

At your request with no less than 7 days’ written notice, we may put your Service Plan on hold for a maximum of a single continuous 4-week period in any 12-week period where we provide the Services to you (Hold). During the Hold, we will not provide the Services to you, and you will not be required to pay us the Service Plan Fee. Where the Hold occurs during the Minimum Term, the Minimum Term will be extended by the duration of the period of the Hold. If you are on a payment plan you may hold your service within the minimum 8 week commitment term though your payments will continue until the minimum 8 payments have been made, if you are outside of the minimum 8 week commitment term both your payments and service will be held.



Refund, Hold and Cancellation Policy

We do not accept refunds of the Service Plan Fee for change of mind or other circumstances.

At your request with no less than 7 days’ written notice, we may put your Service Plan on hold for a maximum of a single continuous 4-week period in any 12-week period where we provide the Services to you (Hold). During the Hold, we will not provide the Services to you, and you will not be required to pay us the Service Plan Fee. Where the Hold occurs during the Minimum Term, the Minimum Term will be extended by the duration of the period of the Hold.

At your request with no less than 7 days’ written notice, we may put your Service Plan on hold for a maximum of a single continuous 4-week period in any 12-week period where we provide the Services to you (Hold). During the Hold, we will not provide the Services to you, and you will not be required to pay us the Service Plan Fee. Where the Hold occurs during the Minimum Term, the Minimum Term will be extended by the duration of the period of the Hold. If you are on a payment plan you may hold your service within the minimum 8 week commitment term though your payments will continue until the minimum 8 payments have been made, if you are outside of the minimum 8 week commitment term both your payments and service will be held.