Refund, Hold and Cancellation Policy

We do not accept refunds of the Service Plan Fee for change of mind or other circumstances.

At your request with no less than 7 days’ written notice, we may put your Service Plan on hold for a maximum of a single continuous 4-week period in any 12-week period where we provide the Services to you (Hold). During the Hold, we will not provide the Services to you, and you will not be required to pay us the Service Plan Fee. Where the Hold occurs during the Minimum Term, the Minimum Term will be extended by the duration of the period of the Hold.

You may upgrade, downgrade or cancel your Weekly Service Plan by providing us with at least 7 days’ written notice (which you may provide via email or through the Platform). For cancellations we require 7 days notice once outside of the Minimum Term. Where there is a difference in the Service Plan Fee as a result of this change, you must pay to us the difference or we will credit the difference towards any future Service Plan Fees payable by you to us, as applicable.



Refund, Hold and Cancellation Policy

We do not accept refunds of the Service Plan Fee for change of mind or other circumstances.

At your request with no less than 7 days’ written notice, we may put your Service Plan on hold for a maximum of a single continuous 4-week period in any 12-week period where we provide the Services to you (Hold). During the Hold, we will not provide the Services to you, and you will not be required to pay us the Service Plan Fee. Where the Hold occurs during the Minimum Term, the Minimum Term will be extended by the duration of the period of the Hold.

You may upgrade, downgrade or cancel your Weekly Service Plan by providing us with at least 7 days’ written notice (which you may provide via email or through the Platform). For cancellations we require 7 days notice once outside of the Minimum Term. Where there is a difference in the Service Plan Fee as a result of this change, you must pay to us the difference or we will credit the difference towards any future Service Plan Fees payable by you to us, as applicable.