Customer Support Coordinator
At Equalution, we are the experts in science-based, customised nutrition, here to help you achieve your body transformation goals, whilst enjoying the foods you love. You will achieve your goals, improve your relationship with food and be equipped with the tools to make lasting changes.
Launched in 2015, our rapidly growing online community consisting of over 300,000 Equalutioners who unite on an empowering and liberated front while joining the founders in a movement towards their goal of changing bodies, minds and lives.
The Team & Role:
Equalution is rapidly emerging in the tech space with the introduction of the Equalution app. You’ll have the ability to be part of a talented and revolutionary team who contribute to a positive impact on the lives of our growing client base.
Our team is looking to fuel some explosive growth, drive engagement and generate content across all our digital and social platforms with the help of a Customer Support Coordinator.
What you'll do:
- Handle a large volume of incoming customer questions via the Equalution website, Facebook Messenger and Instagram
- Develop potential sales leads from those customer enquiries
- You’ll be the first point of contact to offer accurate and appropriate advice to each customer based on their needs
- Quickly be able to detect and analyse each customers needs in order to assist them with joining
- Confidently and calmly handle all customer queries by empathising, providing solutions and following up to ensure customer satisfaction
- Handle each customer query within accordance with of our communication policies, guidelines and procedures
- Support the marketing team by pro-actively offering relevant promotional offers to customers to support new customer sign-ups
What we're looking for:
- Minimum one year in a similar role providing customer service
- Stellar spoken and written communication skills
- The ability to adapt the service style to the different types of customer interactions
- Capacity to multitask and prioritise the tasks at hand
- Internal competitions and employee benefits
- Opportunity to be part of a rapidly growing business moving into the tech space
- Many opportunities for personal growth and development
- Working closely in a small and dynamic team
- Dress code - Activewear